We collect personal data from you if you register online with us, access and/or use our website or carry out transactions for goods and services and to apply for work via our website or with Avlida hotel or Stasis Estates directly.
1. Information we collect and how we use and share it:
2. We use the personal data collected for the purposes of:to provide superior customer service to you; to assist us in making your reservation and providing the services you request at our property; to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction; for billing purposes in relation to your stay with us; to confirm prior transactions and reconcile statements or invoices; to contact you in relation to matters that arise from your stay with us; to send you newsletters regarding Avlida hotel and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so); to conduct surveys or focus groups to receive your views and service delivery (if, where required, you separately provide your consent to this); to respond to a specific "Information Request" from you about Avlida hotel, and deal with any other enquiries, correspondence, concerns or complaints you have raised; for you to participate in one of our on-line promotions; to analyse customer trends and insights; and to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services. Maintaining legal records and accounts for the time periods required by European/Cyprus law or where we need to comply with a legal or regulatory obligations; Where it is necessary to establish and/or exercise our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
On what basis do we use your personal information?
We use your personal information on the following basis:
3. Disclosures of your personal data
We may have to share your personal data within our group to the extent that is necessary for the purposes for which the personal data was collected for and with some third-party companies under specific contract terms in accordance with the applicable laws, whose services we employ to conduct our business or in relation to any supply of products and services by us. We may also share information with our professional advisors and auditors. Disclosure of your personal data may also be required in order to comply with any applicable laws, local or foreign regulators, governments, courts, law enforcement and national security authorities.
In the instances where you have consented to the use of your personal data for the purposes of advertising and/or marketing we may share your personal data with third party online service providers who may be located outside of the EEA.
Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it and that all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
List of Processors:
Work application: Google forms
Online reservations system: WebHotelier
Hotel Management System: Theova UHS
Online Payment Gateway: Ecommpay
We will only send you marketing emails where you have agreed to this. You can opt out of our advertising and marketing communications at any time by any of the following methods:
a. Selecting the UNSUBSCRIBE link included in our emails.
b. c. Contacting our DPO at [email protected]
Data Retention of your personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your legal rights
Your duty to inform us of changes
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact our Data Protection Officer in writing at [email protected]
Data Protection Officer (DPO)